Toys''R''Us: US Master Q&A

Yes. Most stores are currently open and serving customers.

Liquidation sales began on March 23, 2018.

Yes. Liquidation sales began on March 23, 2018.

All store events have been cancelled effective March 22, 2018.

No. The Company’s www.toysrus.com and www.babiesrus.com web stores were shut down for customer purchases effective March 29, 2018.

New orders will not be taken, however any existing orders that have already been placed will continue to be processed as normal.

Customers can expect to receive any orders that have already been placed.

We are working with our vendors to arrange delivery for these orders as soon as possible.

No. Customers will no longer be able to use Rewards coupons, effective March 22, 2018.

No. You may see points accrue on your account, but please know that these points can no longer be redeemed. We apologize for any confusion this may cause.

Endless earnings, in the form of e-gift cards, will be accepted through and including April 21, 2018.

No. You may see points accrue on your account, but please know that these points can no longer be redeemed. We apologize for any confusion this may cause.

Endless earnings, in the form of e-gift cards, will be accepted through and including April 21, 2018.

Customers can continue to use their Toys“R”Us credit card for through the end of the liquidation sales.

However any rewards or discounts previously associated with the cards will no longer be accepted/provided.

Gift cards, including e-gift cards, will be honored through and including April 21, 2018.

Gift cards from Canada will no longer be accepted in the U.S. effective March 22, 2018.

We’re no longer accepting any coupons, including Geoffrey dollars in our stores or online, effective March 22, 2018.

We’re no longer accepting coupons – including Geoffrey Birthday Club coupons or Geoffrey dollars, in our stores or online, effective March 22, 2018

We’re no longer accepting coupons – including Geoffrey Birthday Club coupons or Geoffrey dollars, in our stores or online, effective March 22, 2018

No, gift cards and coupons cannot be returned for cash.

No, unfortunately once liquidation sales start, all sales are final.

Any purchases made during store closing sales (including those store closings that have been in process at certain stores for the last few months and those that are beginning on Thursday, March 22) are all final and returns will not be accepted.

Gift cards cannot be returned for cash.

Yes, we will offer deep discounts and promotions.

Gift cards will continue to be honored through and including April 21, 2018.

Any purchases made during the store closing process are final at sale.

Our store team members will assist you with customer complaints.

We are providing notices to customers with items on layaway.

Upon receipt of that notice, customers will have 21 days to either pay the remaining balance due and retrieve their product, demand a refund on any deposit, or forfeit the product and their deposit.

If customers don’t take any action, the liquidators will have the right to sell the product as part of the liquidation after the 21 day notice period.

The web stores, including the Baby Registry, have been shut down for customer purchases, but can be searched.